Question 1

What form of payments are accepted?

Accepted Answer

Payments can be made via the website, zelle, venmo, cashapp, paypal, and invoice.

PLEASE NOTE: Sophistique Graphics LLC has the right to change the pricing on any service at any time.  All pricing will be made known upfront before booking a service and remains valid throughout the current service.

Question 2

Refunds/Cancellations

Accepted Answer

Sophistique Graphics LLC does not provide refunds for any design services under any circumstance once design work has started. Unfortunately, when a design project starts and design time has accumulated, refunds are no longer applicable. Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 3-5 business days may be needed because there may be revisions that need to be done.
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Question 3

Drafts/Revisions

Accepted Answer

Draft images of ANY kind are only used for approval. They are not to be manipulated, copied, or taken for personal use. ALL drafts are property of Sophistique Graphics, LLC.

For all projects done by Sophistique Graphics LLC, there is a two (2) free revision limit. After three revisions, any additional revisions will be $15.00 each. For larger-scale projects such as packages or web design, the revision limit is four (4). This is to ensure that you receive your project(s) within the set turnaround time and to ensure a steady workflow. You must reply to emails/messages that contain drafts within 24 hours, to ensure that revisions can be completed and sent back to you in an appropriate amount of time. If you do not respond to an email/message containing drafts within 24 hours you will be moved back into the queue of orders and your order will be completed at a later time as it fits in my schedule.
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Question 4

Restart (Ghost) Fee

Accepted Answer

Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses for more than 10 business days, we charge a restart fee ($40) to pick up where we left off. If client deadlines are more than 10 business days late, the Restart fee will be sent, and work will commence once that fee is deposited. We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.

XOXO, SOPHIA

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